As the end of the year approaches, many businesses begin to plan for the inevitable challenges that come with holiday shutdowns and increased demand. Unplanned maintenance and breakdowns are common during this time, and having the right stock available becomes crucial to minimise downtime and maintain productivity. Motion understands these pain points and is prepared to support businesses throughout this busy period with its 24/7 service and stock availability solutions.
Nick Kerwin, Executive General Manager of Industrial Solutions at Motion, highlights how critical it is to have a responsive service during these times.
“We respond in a 24/7 manner across all three Lines of Business —Industrial Solutions, Fluid Power Solutions, and Engineering and Services.” Nick says. “We’ve got dedicated phone lines and ways for customers to contact us at any time.”
“If there’s a breakdown in the middle of the night or unplanned maintenance with the potential for significant cost impacts, customers can contact us, and we respond quickly,” highlights Nick.
Motion’s commitment to being available around the clock is one of its key strengths, particularly appreciated by customers when it is most needed.
“The holiday period is a common time for businesses to carry out planned maintenance. While we hold one of the largest stock holdings in Australia, early engagement with our team can make a significant difference,” Nick says.
One of the biggest challenges businesses face during the end of the year is ensuring stock availability to meet unplanned demand. Nick highlights how Motion works closely with customers to overcome this challenge.
“For our larger accounts, if our teams can connect with the maintenance planners ahead of time, we can ensure the right stock is available. If not, we can begin sourcing products in advance, so when they’re ready for maintenance, everything is available on time,” he explains.
Motion offers a range of services to make sure stock is available exactly when it’s needed. For customers preparing for planned maintenance, Motion can package necessary materials in a kit form, ensuring that when the work begins, everything is in place. Additionally, with their extensive branch network and distribution centres, Motion is able to position stock closer to customer locations, further reducing downtime.
“Our e-commerce platform has been really valuable,” Nick continues. “Customers working night shifts or facing emergencies can log in at any time to check stock availability, place urgent orders, and see how quickly we can deliver the products they need.”
Motion’s ability to provide 24/7 support is reinforced by its commitment to exceptional customer service.
“One of our business development managers drove an 8-hour round trip in the middle of the night to deliver the required product, ensuring the customer was up and running again. It’s examples like these that show our team’s dedication to going above and beyond,” he shares.
Motion’s range of services, including their mobile hydraulic hose vans and on-site engineering and service teams, ensures customers can quickly resume operations when unplanned breakdowns occur. Whether it’s through root cause analysis, sourcing the right product, or providing an all-in-one solution, Motion’s team is ready to help minimise disruption.
With over 25 years of experience at Motion, Nick emphasises how important it is to stay ahead of potential challenges.
“Our team’s experience and the support we offer are invaluable, especially at critical times of the year like this,” he says.
Contact Motion today to discuss how they can support businesses during this critical time.